Privacy Policy

Privacy Policy – Wellbeing George Nutrition

Introduction

At Wellbeing George Nutrition ABN 54429064633, we respect your privacy and are committed to protecting your personal and health information. We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the Health Records Act 2001 (Vic), which govern how personal and sensitive information is handled in Australia.

This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with our services, including consultations, functional testing, and online communications.

A full copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.

Types of Information We Collect

We may collect personal information such as:

  • Your full name and contact details (email, phone, residential address)

  • Date of birth and gender

  • Occupation or professional background

  • Payment information (via third-party processors)

  • Feedback, preferences, and goals

  • Information submitted via forms, questionnaires, or during consultations

We may also collect sensitive information including:

  • Medical history and current health concerns

  • Results from pathology or genetic tests

  • Medication and supplement use

  • Family health background

  • Medicare number or private health fund details

  • Information provided by referring practitioners (e.g., GPs, psychologists)

Why We Collect Your Information

We collect this information to:

  • Provide safe, personalised clinical nutrition services

  • Design evidence-based treatment plans tailored to your needs

  • Communicate with other health professionals when needed (with your consent)

  • Manage bookings, billing, and reporting obligations

  • Comply with legal and regulatory requirements

We may also use your details to keep you updated with important health news or service updates, but only if you opt in.

Using Online Services

We use secure platforms to support client care, including:

  • Telehealth services (e.g., Zoom) for remote consultations

  • Booking and reminders (e.g., Cliniko)

  • Email newsletters (e.g., Flodesk)

These third-party platforms may collect or store some of your data under their own privacy policies. We only partner with services that meet privacy and data protection standards.

Consent and Disclosure

By engaging our services, you consent to the collection and use of your information for the purposes outlined above. Your data will only be accessed by those involved in your care or business administration.

We will not share your personal or health information with third parties unless:

  • You provide consent

  • It is required by law (e.g., subpoenas, mandatory reporting)

  • It is necessary to prevent a serious threat to your health or safety

  • It supports public health or assists in locating a missing person

Anonymity and Pseudonyms

You may choose to remain anonymous or use a pseudonym when interacting with us, where lawful and practical. However, full identification may be necessary to provide certain services.

How We Collect Your Information

We collect your information in various ways, including:

  • Directly from you via forms, consultations, phone calls, or emails

  • Through our website or social media

  • From referring practitioners (with your consent)

  • From pathology or functional testing laboratories

In some cases, we may also collect information from a guardian, family member, or support person if required.

Storing and Securing Your Information

Your information is stored securely using password-protected and encrypted systems. Only authorised personnel can access it.

We retain health records in accordance with legal obligations—typically for a minimum of 7 years, or until a minor turns 25. After this, data is securely destroyed or de-identified.

Cookies and Website Tracking

Our website may use cookies and analytics tools to improve performance and user experience. These tools may collect anonymous usage data (e.g., IP address, pages visited). You can manage cookies through your browser settings.

Accessing or Updating Your Information

You have the right to request access to your personal or health information. You may also ask us to correct any errors or outdated details.

To do so, please submit your request in writing. We’ll respond within 30 days and may request proof of identity. In some cases, a small administration fee may apply.

Feedback and Complaints

If you have concerns about how your information has been handled, we encourage you to contact us directly. We take all privacy complaints seriously and aim to resolve them promptly.

If you’re not satisfied with our response, you can contact:

  • Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

  • Health Complaints Commissioner (Victoria): www.hcc.vic.gov.au

Policy Updates

This policy will be reviewed regularly to reflect any changes to privacy legislation or business practices. The current version is always available on our website at:
www.wellbeingeorge.com.au